How To Fix EH031 - Entry for service order completion missing in Customizing for status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 031

• Message text: Entry for service order completion missing in Customizing for status &1

What causes this issue?

The entry for completion of the service orders is incorrect in
Customizing for confirmation status &V1&.

System Response

Service order &v2& was not completed.

How to fix this error?

Maintain confirmation status &v1& in Customizing.
If necessary, complete the service order manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH031 - Entry for service order completion missing in Customizing for status &1 ?

  The SAP error message EH031, which states "Entry for service order completion missing in Customizing for status &1," typically occurs when there is a missing configuration in the Customizing settings related to service order statuses. This error is often encountered in the context of service management or plant maintenance modules.
  Cause:
  The error is caused by the absence of a defined entry in the Customizing settings for the specific status of a service order. This means that the system is unable to find the necessary configuration that links the service order status to the completion process. The status indicated by "&1" in the error message is the specific status that is causing the issue.
  Solution:
  To resolve this error, you need to check and configure the relevant settings in the SAP system. Here are the steps to do so:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: 
  SPRO -> SAP Reference IMG -> Plant Maintenance and Customer Service -> Maintenance and Service Processing -> Service Order -> Define Status Profile
  
  
  
  
  Check Status Profile:
  
  Identify the status profile that is being used for the service order in question.
  Ensure that the status indicated in the error message (&1) is included in the status profile.
  
  
  
  Define Completion Entry:
  
  Within the status profile, check if there is an entry for the completion of service orders.
  If the entry is missing, you will need to create it. This typically involves defining the status transitions and ensuring that the completion status is properly linked to the service order processing.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  Go back to the service order and attempt to complete it again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for Customizing or IW32 for changing service orders.
  Documentation: Refer to SAP Help documentation for detailed information on service order status profiles and their configurations.
  User Authorizations: Ensure that you have the necessary authorizations to make changes in the Customizing settings.
  Transport Requests: If you are working in a development environment, remember to create a transport request for your changes to move them to the production environment.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying issues or dependencies affecting the service order processing.