How To Fix EH031 - Entry for service order completion missing in Customizing for status &1

EH031 - Overview

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 031

• Message text: Entry for service order completion missing in Customizing for status &1

What causes this issue?

The entry for completion of the service orders is incorrect in
Customizing for confirmation status &V1&.

System Response

Service order &v2& was not completed.

How to fix this error?

Maintain confirmation status &v1& in Customizing.
If necessary, complete the service order manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

EH031 - Details

• The SAP error message EH031, which states "Entry for service order completion missing in Customizing for status &1," typically occurs when there is a missing configuration in the Customizing settings related to service order statuses. This error is often encountered in the context of service management or plant maintenance modules.
  
  Cause:
  The error is caused by the absence of a defined entry in the Customizing settings for the specific status of a service order. This means that the system is unable to find the necessary configuration that links the service order status to the completion process. The status indicated by "&1" in the error message is the specific status that is causing the issue.
  
  Solution:
  To resolve this error, you need to check and configure the relevant settings in the SAP system. Here are the steps to do so:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP