How To Fix EH030 - Entry for service order completion missing in Customizing for status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 030

• Message text: Entry for service order completion missing in Customizing for status &1

What causes this issue?

The entry for completion of the service orders is missing in
Customizing for confirmation status &V1.

System Response

The affected service order, &v2&, was not completed.

How to fix this error?

Maintain confirmation status &v1& in Customizing.
If necessary, complete the service order manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH030 - Entry for service order completion missing in Customizing for status &1 ?

  The SAP error message EH030, which states "Entry for service order completion missing in Customizing for status &1," typically occurs when there is a missing configuration in the Customizing settings related to service order statuses. This error is often encountered in the context of service management or plant maintenance modules.
  Cause:
  The error is caused by the absence of a defined entry in the Customizing settings for the specific status of a service order that you are trying to complete. This means that the system does not know how to handle the completion of the service order for the given status.
  Solution:
  To resolve this error, you need to check and configure the relevant settings in the SAP system. Here are the steps to do so:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen and enter the transaction code SPRO to access the Customizing menu.
  
  
  
  Navigate to Service Order Customizing:
  
  Follow the path: Cross-Application Components ? Service Management ? Service Order ? Define Statuses.
  
  
  
  Check Status Configuration:
  
  Look for the status mentioned in the error message (represented by &1). Ensure that there is an entry for this status in the configuration.
  If the status is missing, you may need to create a new entry or modify an existing one to include the necessary settings for service order completion.
  
  
  
  Define Completion Settings:
  
  Ensure that the completion settings for the service order status are correctly defined. This may include specifying the next status after completion, whether the order can be completed, and any other relevant parameters.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  Go back to the service order and attempt to complete it again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to familiarize yourself with related transaction codes such as IW32 (Change Order) or IW33 (Display Order) for service orders.
  Documentation: Refer to SAP Help documentation for detailed information on service order management and status configuration.
  User Roles: Ensure that you have the necessary authorizations to make changes in Customizing.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the production environment after testing.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying issues or dependencies affecting the service order completion process.