How To Fix EH023 - Confirmation status permissible only for compl. confirm. of disconnection

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 023

• Message text: Confirmation status permissible only for compl. confirm. of disconnection

What causes this issue?

Confirmation status &v1& is intended only for the completion
confirmation of a disconnection.

System Response

The reconnection order cannot be confirmed.

How to fix this error?

You have the following options:
Change the confirmation status.
Adjust the Customizing setting for this confirmation status.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH023 - Confirmation status permissible only for compl. confirm. of disconnection ?

  The SAP error message EH023 ("Confirmation status permissible only for compl. confirm. of disconnection") typically occurs in the context of the SAP Plant Maintenance (PM) or SAP Customer Service (CS) modules when trying to confirm a maintenance order or service order that is not in the correct status for the action you are attempting to perform.
  Cause:
  This error usually arises when:
  
  You are trying to confirm a disconnection or a similar operation, but the order is not in a status that allows for this confirmation.
  The confirmation you are attempting to perform is not complete or is in an incorrect state.
  There may be a mismatch between the expected confirmation status and the actual status of the order.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Order Status: Verify the current status of the order you are trying to confirm. Ensure that it is in a status that allows for the confirmation you are attempting to perform.
  
  
  Complete Previous Steps: Ensure that all previous steps in the process have been completed. For example, if there are prerequisites for confirming a disconnection, make sure they have been fulfilled.
  
  
  Use Correct Confirmation Type: Make sure you are using the correct confirmation type for the operation you are trying to perform. If you are trying to confirm a disconnection, ensure that you are using the confirmation type that corresponds to that action.
  
  
  Review Configuration: If you have access to configuration settings, check the settings related to confirmation statuses in the relevant customizing transactions (e.g., SPRO). Ensure that the statuses are set up correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the confirmation process for your version of SAP.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW41 (Order Confirmation) or IW44 (Display Order Confirmation) to check the status of orders.
  SAP Notes: Search for SAP Notes related to error EH023 in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to perform the confirmation actions you are attempting.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.