How To Fix EH004 - Reconnection order for discon. document &1 cannot be created in status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 004

• Message text: Reconnection order for discon. document &1 cannot be created in status &2

What causes this issue?

Disconnection document &V1& has status &V2&. This status does not allow
you to create reconnection orders.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the disconnection document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH004 - Reconnection order for discon. document &1 cannot be created in status &2 ?

  The SAP error message EH004, which states "Reconnection order for disconnection document &1 cannot be created in status &2," typically occurs in the context of utility management, particularly when dealing with disconnection and reconnection processes in SAP IS-U (Industry Solution for Utilities).
  Cause:
  This error usually arises due to the following reasons:
  
  
  Incorrect Document Status: The disconnection document (&1) is in a status (&2) that does not allow for the creation of a reconnection order. For example, if the disconnection document is already completed or canceled, the system will not permit a reconnection order to be created.
  
  
  Missing Data: There may be missing or incorrect data in the disconnection document that prevents the system from processing the reconnection.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create a reconnection order for the specified disconnection document.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict the creation of reconnection orders under certain conditions.
  
  
  Solution:
  To resolve the EH004 error, you can take the following steps:
  
  
  Check Document Status: Review the status of the disconnection document. Ensure that it is in a status that allows for reconnection. If the document is in a status like "Completed" or "Canceled," you may need to change its status or create a new disconnection document.
  
  
  Review Data: Verify that all required data in the disconnection document is complete and correct. Look for any missing fields or incorrect entries that could be causing the issue.
  
  
  User Authorizations: Ensure that the user attempting to create the reconnection order has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if needed.
  
  
  Consult Configuration: If the issue persists, check the configuration settings related to disconnection and reconnection processes in SAP IS-U. You may need to consult with your SAP functional team or a consultant to ensure that the system is configured correctly.
  
  
  SAP Notes and Support: If none of the above solutions work, consider checking SAP Notes for any known issues related to this error message. You can also reach out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EA00 (for disconnection documents) and EA01 (for reconnection orders) to navigate the system effectively.
  Documentation: Review SAP documentation related to IS-U processes, particularly those concerning disconnection and reconnection orders.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  By following these steps, you should be able to identify the root cause of the EH004 error and implement an appropriate solution.