How To Fix EG816 - Device cannot be certified while still installed

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 816

• Message text: Device cannot be certified while still installed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG816 - Device cannot be certified while still installed ?

  The SAP error message EG816 ("Device cannot be certified while still installed") typically occurs in the context of device management within SAP systems, particularly when dealing with the certification of devices in the SAP environment. This error indicates that the device you are trying to certify is still in use or installed, which prevents the certification process from completing.
  Cause:
  
  Device Still Installed: The primary cause of this error is that the device is currently installed or in use. SAP does not allow certification of devices that are actively being utilized.
  Pending Transactions: There may be pending transactions or processes associated with the device that need to be completed or canceled before certification can proceed.
  Configuration Issues: There might be configuration settings or dependencies that are preventing the device from being certified.
  
  Solution:
  
  Uninstall the Device: The most straightforward solution is to uninstall the device from the system. Ensure that it is not in use by any processes or users.
  Check for Active Sessions: Verify if there are any active sessions or transactions that are using the device. If so, complete or terminate those sessions.
  Review Device Dependencies: Check if there are any dependencies or configurations that need to be addressed before the device can be certified.
  Restart the System: In some cases, a system restart may help clear any locks or processes that are preventing the certification.
  Consult Documentation: Refer to SAP documentation or support resources for specific instructions related to the device type you are working with.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found effective.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.