How To Fix EG628 - Enter a serial number

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 628

• Message text: Enter a serial number

What causes this issue?

You entered a value in the <LS>to a serial number</> field but not in
the <LS>from serial number</> field.
Both these entries are only valid in combination with eachother.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a value in the <LS>from serial number</> field.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG628 - Enter a serial number ?

  The SAP error message EG628 ("Enter a serial number") typically occurs in scenarios where a serial number is required for a material or product, but it has not been provided in the transaction you are attempting to execute. This error is common in processes involving serialized inventory, such as goods movements, sales orders, or production orders.
  Cause:
  
  Missing Serial Number: The most straightforward cause is that the transaction requires a serial number, but none has been entered.
  Configuration Settings: The material may be configured to require serial numbers, and the system is enforcing this requirement.
  Transaction Type: Certain transaction types (like goods receipt, goods issue, or sales order) may mandate the entry of a serial number based on the material's configuration.
  
  Solution:
  
  Enter a Serial Number: If you are prompted with this error, check the transaction screen for a field to enter the serial number. Make sure to input a valid serial number that corresponds to the material you are working with.
  Check Material Master Data: Verify the material master data to see if the serial number management is activated for the material. You can do this by navigating to the material master record and checking the "General Plant Data/Storage" or "Sales: General/Plant" views.
  Review Configuration: If you believe that a serial number should not be required, review the configuration settings in the system. This may involve checking the settings in the material master or the relevant transaction types.
  Consult Documentation: If you are unsure about the serial number requirements for a specific material or transaction, consult your organization's documentation or SAP help resources.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  Serial Number Management: Understand how serial number management works in SAP, including how to create, track, and manage serialized items.
  Transaction Codes: Familiarize yourself with relevant transaction codes that involve serial numbers, such as MIGO (Goods Movement), MB1A (Goods Withdrawal), or VA01 (Create Sales Order).
  User Training: Ensure that users are trained on the importance of entering serial numbers when required and how to find or create them if necessary.
  
  By addressing the missing serial number and ensuring that the configuration aligns with your business processes, you should be able to resolve the EG628 error effectively.