How To Fix EG617 - Internal: error during determination of lot data for device &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 617

• Message text: Internal: error during determination of lot data for device &1 &2 &3 &4

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE ISU_SAP OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG617 - Internal: error during determination of lot data for device &1 &2 &3 &4 ?

  The SAP error message EG617, which states "Internal: error during determination of lot data for device &1 &2 &3 &4," typically occurs in the context of SAP's Plant Maintenance (PM) or Quality Management (QM) modules. This error indicates that there was an internal issue when the system attempted to retrieve lot data for a specific device or equipment.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the master data related to the device or equipment.
  Configuration Issues: Incorrect configuration settings in the system can lead to errors in data retrieval.
  Authorization Issues: The user may not have the necessary authorizations to access the lot data.
  System Bugs: There could be a bug in the SAP system or a specific transaction that is causing the error.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can also lead to this error.
  
  Solutions:
  
  Check Master Data: Verify that the master data for the device or equipment is complete and consistent. Ensure that all necessary fields are filled out correctly.
  Review Configuration: Check the configuration settings related to the device and lot data determination. Ensure that they are set up correctly.
  User Authorizations: Confirm that the user has the appropriate authorizations to access the lot data. If not, work with your SAP security team to grant the necessary permissions.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Database Check: If you suspect database issues, work with your database administrator to check for any problems and resolve them.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create PM Order), IW32 (Change PM Order), or QA32 (Display Inspection Lot) that may be related to the error.
  Documentation: Review SAP documentation related to lot management and device management for additional insights.
  Community Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the EG617 error and implement an appropriate solution.