How To Fix EG613 - Internal: error updating orders

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 613

• Message text: Internal: error updating orders

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE SYSADMIN1_NA OBJECT DOKU ID TX
&SYS_ADMin&
For more information, see
<DS:GLOS.3526B21AAFAB52B9E10000009B38F974>short dump</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG613 - Internal: error updating orders ?

  The SAP error message EG613 ("Internal: error updating orders") typically indicates that there is an issue with the internal processing of order updates in the SAP system. This error can arise from various underlying causes, and addressing it often requires a systematic approach to identify and resolve the issue.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the data related to the orders being updated.
  Configuration Errors: Incorrect configuration settings in the SAP system can lead to errors during order processing.
  Authorization Issues: The user may not have the necessary permissions to perform the update on the orders.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing updates.
  Custom Code or Enhancements: If there are custom developments or enhancements in the order processing logic, they may be causing the error.
  Database Issues: Problems with the underlying database, such as locks or connectivity issues, can also lead to this error.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide insights into the root cause.
  Data Consistency Check: Use transaction codes like SE11 or SE16 to check the relevant database tables for inconsistencies or corruption.
  Review Configuration: Ensure that the configuration settings related to order processing are correct and aligned with business requirements.
  User Authorizations: Verify that the user has the necessary authorizations to update orders. This can be checked in transaction SU53 or by consulting with your security team.
  Performance Monitoring: Monitor system performance using transaction ST03 or ST04 to identify any bottlenecks or issues that may be affecting processing.
  Debugging: If custom code is involved, consider debugging the relevant programs to identify any logic errors or exceptions being thrown.
  Database Health Check: Check the database for locks or connectivity issues. This may require the assistance of your database administrator.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Review SAP documentation related to order processing and error handling for additional context and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically investigating these areas, you should be able to identify the cause of the EG613 error and implement an appropriate solution.