How To Fix EG379 - Internal: error during determination of status of customer include &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 379

• Message text: Internal: error during determination of status of customer include &1

What causes this issue?

An error occurred while determining the status of customer include
&v1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the the customer include.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG379 - Internal: error during determination of status of customer include &1 ?

  The SAP error message EG379, which states "Internal: error during determination of status of customer include &1," typically indicates an issue with the system's ability to determine the status of a customer due to internal processing errors. This can occur in various contexts, such as during customer master data processing, sales order processing, or other customer-related transactions.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or corruption in the customer master data or related tables.
  Configuration Issues: Incorrect configuration settings in the system related to customer status determination.
  Missing Authorizations: The user may lack the necessary authorizations to access certain customer data.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using.
  Custom Code: If there are custom enhancements or modifications in the system, they may be causing the error.
  
  Solutions:
  
  Check Customer Data: Verify the integrity of the customer master data. Look for any missing or incorrect entries.
  Review Configuration: Check the configuration settings related to customer status determination in the relevant modules (e.g., SD, FI).
  Authorization Check: Ensure that the user has the necessary authorizations to access and process customer data.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available.
  Consult Documentation: Review the official SAP documentation for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Depending on where the error occurs, you may want to check transaction codes like XD01 (Create Customer), XD02 (Change Customer), or XD03 (Display Customer).
  Logs and Traces: Check system logs (transaction SLG1) and short dumps (transaction ST22) for additional error messages or information that may help diagnose the issue.
  User Exits and BAdIs: If there are any user exits or BAdIs implemented that relate to customer processing, review them for potential issues.
  
  By following these steps, you should be able to identify the root cause of the EG379 error and implement a suitable solution.