How To Fix EG342 - Specify a device that is installed

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 342

• Message text: Specify a device that is installed

What causes this issue?

You have specified a device.

System Response

The device has not been installed.

How to fix this error?

Specify a device which has been installed.
If uninstalled devices are to be permissible, specify this in the
system settings.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG342 - Specify a device that is installed ?

  The SAP error message EG342 ("Specify a device that is installed") typically occurs when a user attempts to print or output a document, but the system cannot find a valid output device (like a printer) that is configured or installed in the SAP system. This can happen for various reasons, such as incorrect configuration, missing device definitions, or issues with user authorizations.
  Causes:
  
  Missing Output Device: The specified output device is not defined in the SAP system.
  Incorrect Device Name: The device name provided does not match any installed devices.
  User Authorization: The user may not have the necessary authorizations to access the specified output device.
  Device Status: The output device may be offline or not properly configured.
  Network Issues: If the output device is a network printer, there may be connectivity issues.
  
  Solutions:
  
  
  Check Output Device Configuration:
  
  Go to transaction code SPAD (Spool Administration).
  Check if the output device you are trying to use is listed and properly configured.
  If it is not listed, you may need to create a new output device.
  
  
  
  Verify Device Name:
  
  Ensure that the device name you are using is correct and matches the name defined in the system.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to access the output device. This can be done by reviewing the user's roles and authorizations.
  
  
  
  Device Status:
  
  Ensure that the output device is online and ready to accept print jobs. You can check the status in the SPAD transaction.
  
  
  
  Network Connectivity:
  
  If the output device is a network printer, ensure that there are no network issues preventing communication with the printer.
  
  
  
  Test Printing:
  
  Try to print a test page from the output device configuration in SPAD to ensure it is functioning correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration - for managing output devices.
  SP01: Spool Request - to view and manage spool requests.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring output devices and troubleshooting printing issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to output devices and printing.
  
  
  By following these steps, you should be able to resolve the EG342 error and successfully configure or select an appropriate output device for your printing needs in SAP.