How To Fix EG086 - Material &1 with serial number &2 is not an IS-U/CCS device

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 086

• Message text: Material &1 with serial number &2 is not an IS-U/CCS device

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EG086 - Material &1 with serial number &2 is not an IS-U/CCS device ?

  The SAP error message EG086 indicates that the system is unable to recognize a material with a specific serial number as a valid IS-U (Industry Solution for Utilities) or CCS (Convergent Charging Solution) device. This error typically arises in scenarios where the system expects a material to be linked to a utility device but finds that it is not configured as such.
  Cause:
  
  Material Configuration: The material in question may not be set up correctly in the system to be recognized as an IS-U/CCS device. This could be due to missing or incorrect configuration settings in the material master data.
  Serial Number Assignment: The serial number associated with the material may not be linked to a valid device in the IS-U/CCS context.
  Data Inconsistency: There may be inconsistencies in the data between the material master and the device master records.
  Incorrect Transaction: The transaction being executed may not be appropriate for the material type or serial number being used.
  
  Solution:
  
  
  Check Material Master Data:
  
  Go to the material master record (transaction code MM03) and verify that the material is correctly configured as a device. Ensure that the relevant views (like Basic Data, Sales, and Plant Data) are properly maintained.
  Ensure that the material type is appropriate for IS-U/CCS devices.
  
  
  
  Verify Serial Number Assignment:
  
  Check the serial number assignment for the material (transaction code IQ03) to ensure that the serial number is correctly linked to the material and is recognized as a device in the system.
  
  
  
  Review Device Master Data:
  
  Use transaction code IE03 to check the device master record associated with the serial number. Ensure that it is correctly set up and linked to the appropriate material.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any discrepancies between the material master and device master records.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to IS-U/CCS device management for any specific configuration requirements or known issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  MM03: Display Material Master
  IQ03: Display Serial Number
  IE03: Display Equipment
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  IS-U/CCS Documentation: Review the SAP Help Portal for detailed information on configuring IS-U/CCS devices and materials.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary corrections to resolve it.