How To Fix EEWMSERVICE305 - Order type/PM activity type is not used for service processing

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSERVICE - IS-U Work Management: Service

• Message number: 305

• Message text: Order type/PM activity type is not used for service processing

What causes this issue?

You have entered an <DS:DE.AUFART>order type</> and (if applicable) a
<DS:GLOS.3526C2E5AFAB52B9E10000009B38F974>PM activity type</> for the
<DS:GLOS.3578FDB1FCD570FEE10000009B38F984>service product</>. These are
only used for order creation in the <LS>Utilities Industry</> (IS-U)
component. For example:
Generation of orders from the structure list for equipments or
technicallocations
Generation of suborders for compatible units (order hierarchies)
<ZH>The order type and PM activity type are defined in Customizing by
choosing <LS>Work Management</> then <LS>Master data</>. They are not
used for order generation in service processing</>.

How to fix this error?

To find the order type for service products choose <ZH>Strategy group
-> Strategy -> Requirement type -> Requirement class -> Order type</>.
If you want to maintain an order type and PM activity type for service
processing, you must proceed as follows:
Check whether you have specified a strategy group in the material
master for your service product (see MRP screen 3).
In the standard SAP system, strategy group 84 is preset for service
products.
Check the allocations in Customizing in the following order:
<DS:SIMG.SIMG_CFMENUOPP1OPPT>Define strategy group</>
<DS:SIMG.SIMG_CFMENUOPP1OPPS>Define strategy</>
<DS:SIMG.SIMG_CFMENUOLSDOVZH>Define requirement types</>
<DS:SIMG.SIMG_CFMENUOLSDOVZG>Define requirement classes</>
You can also define an PM activity type as a default value:
<DS:SIMG.SIMG_CFMENUOLIAOIO4>Allocate PM activity type</>.
INCLUDE ISU_PENCIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSERVICE305 - Order type/PM activity type is not used for service processing ?

  The SAP error message EEWMSERVICE305 indicates that there is an issue with the configuration of the order type or the PM (Plant Maintenance) activity type in relation to service processing. This error typically arises when the system is trying to process a service order that is not properly configured to handle the specified order type or activity type.
  Cause:
  
  Incorrect Configuration: The order type or PM activity type may not be set up to allow for service processing in the system.
  Missing Settings: The necessary settings for service processing might be missing in the configuration of the order type or activity type.
  Incompatibility: The order type being used may not be compatible with the service processing functionality.
  
  Solution:
  To resolve the EEWMSERVICE305 error, you can follow these steps:
  
  
  Check Order Type Configuration:
  
  Go to the configuration settings for the order type in transaction code SPRO.
  Navigate to Plant Maintenance and Customer Service > Maintenance and Service Processing > Order Management > Define Order Types.
  Ensure that the order type you are using is configured to allow service processing.
  
  
  
  Check Activity Type Configuration:
  
  Similarly, check the configuration for the PM activity type.
  Navigate to Plant Maintenance and Customer Service > Maintenance and Service Processing > Order Management > Define Activity Types.
  Verify that the activity type is set up correctly for service processing.
  
  
  
  Review Service Processing Settings:
  
  Ensure that the settings for service processing are correctly defined in the system.
  Check if the service processing is enabled for the specific order type and activity type.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to service processing and order types to ensure that all necessary configurations are in place.
  
  
  
  Testing:
  
  After making the necessary changes, test the order processing again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, IW31 for creating work orders, and IW32 for changing work orders.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional guidance on configuration.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify service orders.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in Plant Maintenance and Service Processing.