How To Fix EEWMSERVICE304 - No technical reference object found for service order creation

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSERVICE - IS-U Work Management: Service

• Message number: 304

• Message text: No technical reference object found for service order creation

What causes this issue?

Internal system error.
The generator of class EEWM_INSTANT_ORDER was supposed to create a
service order, however, no technical reference object (functional
location or equipment) was passed on for the order.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSERVICE304 - No technical reference object found for service order creation ?

  The SAP error message EEWMSERVICE304 indicates that there is no technical reference object found for the service order creation process. This error typically arises in the context of SAP's Plant Maintenance (PM) or Customer Service (CS) modules when trying to create a service order without the necessary reference data.
  Causes:
  
  Missing Reference Object: The most common cause is that the system cannot find the required technical reference object (like a functional location, equipment, or a service master) that is needed to create the service order.
  Incorrect Configuration: There may be configuration issues in the system that prevent the reference object from being recognized.
  Data Inconsistencies: The reference object might exist but could be inactive or incorrectly set up in the system.
  Authorization Issues: The user may not have the necessary permissions to access the reference object.
  
  Solutions:
  
  
  Check Reference Object: Verify that the technical reference object (functional location, equipment, etc.) exists in the system and is active. You can do this by navigating to the relevant transaction (like IL03 for equipment or IL02 for functional locations).
  
  
  Create or Update Reference Object: If the reference object does not exist, create it. If it exists but is inactive or incorrectly configured, update it accordingly.
  
  
  Review Configuration: Check the configuration settings in the SAP system related to service order creation. Ensure that all necessary settings are correctly defined.
  
  
  User Authorizations: Ensure that the user attempting to create the service order has the necessary authorizations to access the reference object.
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be required.
  
  
  Check for System Updates: Sometimes, the issue may be related to a bug in the system. Check if there are any updates or patches available from SAP that address this issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Service Order), IW32 (Change Service Order), and IL01 (Create Functional Location).
  SAP Notes: Search for SAP Notes related to EEWMSERVICE304 for any specific fixes or recommendations provided by SAP.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the EEWMSERVICE304 error message.