How To Fix EEWMSERVICE009 - Invalid disconnection reason in disconnection document

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSERVICE - IS-U Work Management: Service

• Message number: 009

• Message text: Invalid disconnection reason in disconnection document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSERVICE009 - Invalid disconnection reason in disconnection document ?

  The SAP error message EEWMSERVICE009 indicates that there is an invalid disconnection reason specified in a disconnection document. This error typically arises in the context of utilities management, particularly when dealing with disconnection processes for services like electricity, water, or gas.
  Cause:
  The error can occur due to several reasons:
  
  Invalid Reason Code: The disconnection reason code entered in the document does not exist or is not valid in the system.
  Configuration Issues: The configuration settings for disconnection reasons may not be properly set up in the SAP system.
  Data Entry Errors: There may be typographical errors or incorrect entries made by the user when creating the disconnection document.
  Authorization Issues: The user may not have the necessary permissions to use certain disconnection reason codes.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Disconnection Reason Code:
  
  Verify that the disconnection reason code entered in the document is valid and exists in the system.
  You can do this by navigating to the relevant configuration settings in SAP or by checking the master data for disconnection reasons.
  
  
  
  Review Configuration Settings:
  
  Ensure that the disconnection reasons are properly configured in the system. This can typically be done in the SAP Customizing Implementation Guide (IMG) under the relevant module (e.g., IS-U for Utilities).
  Check if the disconnection reason is marked as active and is assigned to the correct business processes.
  
  
  
  Correct Data Entry:
  
  If the reason code was entered manually, double-check for any typographical errors or incorrect entries.
  Ensure that the format of the reason code matches the expected format in the system.
  
  
  
  User Authorization:
  
  Confirm that the user has the necessary authorizations to access and use the disconnection reason codes.
  If needed, consult with your SAP security team to review and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on valid disconnection reasons and their configurations.
  
  
  
  Testing:
  
  After making the necessary corrections, try to create or process the disconnection document again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE11 for data dictionary, or SE16 for table data checks.
  Tables: Relevant tables may include those that store disconnection reasons, such as TISU_DISCONN_REASON or similar, depending on your specific SAP version and configuration.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to identify and resolve the cause of the EEWMSERVICE009 error in your SAP system.