How To Fix EEWMSERVICE008 - Invalid reference object found in disconnection document

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSERVICE - IS-U Work Management: Service

• Message number: 008

• Message text: Invalid reference object found in disconnection document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSERVICE008 - Invalid reference object found in disconnection document ?

  The SAP error message EEWMSERVICE008: Invalid reference object found in disconnection document typically occurs in the context of the SAP IS-U (Industry Solution for Utilities) module, particularly when dealing with disconnection documents related to utility services.
  Cause:
  This error usually arises due to one of the following reasons:
  
  Invalid Reference Object: The disconnection document is referencing an object (like a contract account, service point, or device) that does not exist or has been deleted in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the database tables that the disconnection document relies on.
  Configuration Issues: There might be configuration issues in the system that prevent the proper processing of disconnection documents.
  Authorization Issues: The user may not have the necessary authorizations to access the referenced object.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Reference Objects: Verify that the reference objects (contract accounts, service points, devices) mentioned in the disconnection document exist and are active in the system. You can do this by checking the relevant tables (e.g., EQUI, EANL, KNA1, etc.) in the SAP database.
  
  
  Data Consistency Check: Run consistency checks on the relevant data. You can use transaction codes like EL31 (for service points) or EL22 (for contract accounts) to check for inconsistencies.
  
  
  Review Configuration: Ensure that the configuration settings for disconnection processes in the IS-U module are correctly set up. This may involve checking the configuration in transaction SPRO.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the referenced objects. You can check this in transaction SU53 after the error occurs.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the invalid reference is being generated. This may require technical expertise.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31, EL22, SPRO, and SU53.
  SAP Documentation: Review the SAP Help Portal for documentation related to disconnection processes in IS-U.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the EEWMSERVICE008 error in your SAP system.