How To Fix EEWM-WORKFLOW-01021 - Service order & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWM-WORKFLOW-01 - IS-U Workmanagement: Workflow

• Message number: 021

• Message text: Service order & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWM-WORKFLOW-01021 - Service order & does not exist ?

  The SAP error message EEWM-WORKFLOW-01021 indicates that a service order does not exist in the system. This error typically arises in the context of workflows related to service orders in SAP, particularly in the SAP Extended Warehouse Management (EWM) module.
  Cause:
  
  Non-Existent Service Order: The service order number you are trying to access or process does not exist in the system.
  Incorrect Input: The service order number may have been entered incorrectly, leading to the system not being able to find it.
  Data Deletion: The service order may have been deleted or archived, making it unavailable for processing.
  Authorization Issues: The user may not have the necessary authorizations to view or process the service order.
  System Configuration: There may be issues with the configuration of the EWM or the integration with other modules.
  
  Solution:
  
  Verify Service Order Number: Double-check the service order number you are using to ensure it is correct and exists in the system.
  Check for Deletion: Look into whether the service order has been deleted or archived. You can do this by checking the relevant tables or transaction codes in SAP.
  Authorization Check: Ensure that the user has the necessary authorizations to access the service order. You may need to consult with your SAP security team.
  Use Transaction Codes: Use transaction codes like IW33 (Display Service Order) or IW32 (Change Service Order) to see if the order can be accessed directly.
  Consult Logs: Check the application logs or workflow logs for more detailed error messages that might provide additional context.
  System Configuration: If the issue persists, consult with your SAP Basis or EWM configuration team to ensure that the system is set up correctly and that there are no integration issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP EWM documentation for workflows and service order management to ensure that you are following the correct processes.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.