How To Fix EEWM-WORKFLOW-01012 - No service products found for IS-U division &

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWM-WORKFLOW-01 - IS-U Workmanagement: Workflow

• Message number: 012

• Message text: No service products found for IS-U division &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWM-WORKFLOW-01012 - No service products found for IS-U division & ?

  The SAP error message EEWM-WORKFLOW-01012 indicates that no service products were found for the IS-U (Industry Solution for Utilities) division in the context of a workflow. This error typically arises in scenarios where a workflow is trying to process service-related tasks, but the necessary service products are not defined or available in the system.
  Causes:
  
  Missing Service Products: The most common cause is that there are no service products defined for the specified IS-U division in the system.
  Configuration Issues: There may be configuration issues in the IS-U module that prevent the system from recognizing the service products.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data related to service products.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to access the service products.
  
  Solutions:
  
  
  Define Service Products:
  
  Check if the service products are defined in the system for the relevant IS-U division. You can do this by navigating to the relevant configuration settings in the SAP system.
  If they are not defined, create the necessary service products in the system.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the IS-U module to ensure that everything is set up correctly. This includes checking the settings for service products and workflows.
  Ensure that the service products are correctly assigned to the relevant IS-U division.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all necessary master data is complete and accurate. This may involve checking customer master data, service point data, and other related entities.
  
  
  
  Authorization Check:
  
  Verify that the user executing the workflow has the necessary authorizations to access and work with service products. If not, adjust the user roles and authorizations accordingly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration), SE11 (for data dictionary), or SE16 (for table data) to investigate the issue further.
  Tables to Check: Look into relevant tables such as TISU_SERVICE_PRODUCT or other related tables that store service product information.
  Workflow Monitoring: Use transaction SWI1 to monitor workflows and see if there are any additional details or logs that can help diagnose the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.