How To Fix EECIC_CH123 - First end the current contact

SAP Error Message - Details

• Message type: E = Error

• Message class: EECIC_CH - Message Class for Contact History

• Message number: 123

• Message text: First end the current contact

What causes this issue?

You cannot display / change the selected contact in the application
area.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

First use the function key F6 or <ZK>End Contact</> to end the current
contact.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EECIC_CH123 - First end the current contact ?

  The SAP error message EECIC_CH123 with the description "First end the current contact" typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Interaction Center (IC). This error indicates that there is an ongoing interaction or contact that needs to be concluded before starting a new one.
  Cause:
  
  Ongoing Interaction: The user is trying to initiate a new contact or interaction while there is an existing one that has not been properly ended or saved.
  Session Management: The system may not allow multiple active sessions or interactions for the same user or context.
  User Permissions: There may be restrictions based on user roles or permissions that prevent the initiation of a new contact without ending the current one.
  
  Solution:
  
  
  End Current Contact: 
  
  Navigate to the current interaction or contact that is open.
  Properly conclude or save the interaction. This may involve completing any required fields, saving the record, or explicitly ending the session.
  Look for options like "End Interaction," "Save," or "Close" in the user interface.
  
  
  
  Check for Open Sessions: 
  
  Ensure that there are no other open sessions or interactions that need to be closed. You may need to log out and log back in if the system is not reflecting the changes.
  
  
  
  Review User Permissions: 
  
  If the issue persists, check with your system administrator to ensure that your user role has the necessary permissions to manage contacts and interactions.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific instructions related to your version of SAP CRM or Interaction Center.
  
  
  
  Contact Support: 
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices on managing contacts and interactions.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing contacts, such as CRMD_ORDER for managing CRM orders or CRM_IC for Interaction Center.
  
  By following these steps, you should be able to resolve the EECIC_CH123 error and continue with your work in SAP.