How To Fix EECIC_CH120 - No contacts found that match the selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: EECIC_CH - Message Class for Contact History

• Message number: 120

• Message text: No contacts found that match the selection criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EECIC_CH120 - No contacts found that match the selection criteria ?

  The SAP error message EECIC_CH120 ("No contacts found that match the selection criteria") typically occurs when you are trying to retrieve or display contact information in the SAP system, but the system cannot find any contacts that meet the specified selection criteria. This can happen in various SAP modules, such as Customer Relationship Management (CRM) or other areas where contact data is managed.
  Causes:
  
  Incorrect Selection Criteria: The criteria you have entered (such as filters for name, status, or other attributes) may not match any existing contacts in the database.
  Data Not Maintained: There may be no contacts created in the system for the specific entity (e.g., customer, vendor) you are trying to access.
  Authorization Issues: You may not have the necessary permissions to view certain contacts, leading to the system not displaying any results.
  Data Synchronization Issues: If the system is integrated with other systems, there may be a delay or issue in data synchronization, resulting in missing contacts.
  Inactive Contacts: The contacts you are looking for may be inactive or archived, and the selection criteria do not include inactive records.
  
  Solutions:
  
  Review Selection Criteria: Double-check the filters and criteria you are using to ensure they are correct and broad enough to capture existing contacts.
  Check Data Maintenance: Verify if contacts have been created for the relevant entity. If not, you may need to create new contacts.
  Authorization Check: Ensure that you have the necessary permissions to view the contacts. You may need to contact your system administrator to verify your access rights.
  Data Synchronization: If applicable, check if there are any ongoing data synchronization processes that might be affecting the visibility of contacts.
  Include Inactive Records: If you suspect that the contacts may be inactive, adjust your selection criteria to include inactive or archived records.
  
  Related Information:
  
  Transaction Codes: Depending on the module you are using, you may want to check specific transaction codes related to contact management (e.g., CRMD_ORDER for CRM).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for the specific module you are working with to understand how contact management works and the implications of selection criteria.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.