How To Fix EE_TOUE039 - TOU exception valid-from time &1 does not match interval length &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_TOUE - TOU Exception Messages

• Message number: 039

• Message text: TOU exception valid-from time &1 does not match interval length &2

What causes this issue?

The TOU exception program triggers a rate (using conditional billing
programs), in which the TOU interface has an interval length of &V2&.
The start time entered &V1& for the current TOU exception is not
suitable for this interval length.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_TOUE039 - TOU exception valid-from time &1 does not match interval length &2 ?

  The SAP error message EE_TOUE039 indicates that there is a mismatch between the "valid-from" time and the interval length in a Time of Use (TOU) pricing setup. This error typically occurs in the context of energy management or billing processes where time intervals are defined for pricing or consumption.
  Cause:
  The error arises when the specified "valid-from" time does not align with the expected length of the interval defined in the system. This can happen due to:
  
  Incorrect Configuration: The time intervals for TOU pricing may not be set up correctly in the system.
  Data Entry Errors: There may be mistakes in the data entry for the valid-from time or the interval length.
  Changes in Time Intervals: If there have been recent changes to the time intervals or pricing structures, the existing valid-from times may no longer be valid.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the TOU pricing configuration in the SAP system. Ensure that the valid-from times and interval lengths are correctly defined and aligned.
  Navigate to the relevant configuration settings in the SAP system (usually found in the customizing settings for billing or energy management).
  
  
  
  Validate Data Entries:
  
  Check the entries for the valid-from time and the interval length in the relevant master data or transaction data.
  Ensure that the valid-from time corresponds correctly to the defined interval length.
  
  
  
  Adjust Time Intervals:
  
  If there have been changes to the time intervals, update the valid-from times accordingly to match the new intervals.
  Ensure that any historical data is also consistent with the new configurations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring TOU pricing and handling exceptions.
  
  
  
  Testing:
  
  After making adjustments, perform tests to ensure that the error no longer occurs and that the TOU pricing functions as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to billing or TOU configuration, such as SPRO for configuration or SE11 for data dictionary checks.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.