How To Fix EE_SALES085 - Customer is not created for the selected sales area

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_SALES -

• Message number: 085

• Message text: Customer is not created for the selected sales area

What causes this issue?

The customer is not created for the selected sales area (see profile);
therefore you cannot create a quotation or an order for this customer.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create the customer for the required sales area.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_SALES085 - Customer is not created for the selected sales area ?

  The SAP error message EE_SALES085 indicates that a customer has not been created for the selected sales area. This error typically occurs when you are trying to process a sales order, quotation, or any other sales-related transaction, and the system cannot find a valid customer record for the specified sales area (which includes the combination of sales organization, distribution channel, and division).
  Cause:
  
  Customer Not Created: The most common cause is that the customer master data has not been created for the specific sales area you are trying to use.
  Incorrect Sales Area: The sales area specified in the transaction does not match any existing customer master data.
  Data Inconsistency: There may be inconsistencies in the customer master data or the sales area configuration.
  
  Solution:
  
  
  Create Customer for Sales Area:
  
  Navigate to the customer master data creation transaction (usually XD01 for general data, VD01 for sales area data).
  Ensure that you create the customer for the correct sales area (sales organization, distribution channel, and division).
  Fill in all required fields and save the customer record.
  
  
  
  Check Existing Customer Data:
  
  Use transaction XD03 (Display Customer) to check if the customer exists and if it has been created for the correct sales area.
  If the customer exists but not for the required sales area, you may need to create the sales area data using VD02 (Change Sales Area Data).
  
  
  
  Verify Sales Area Configuration:
  
  Ensure that the sales area you are trying to use is correctly configured in the system.
  Check if the sales organization, distribution channel, and division are set up properly in the system.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to create or modify customer data, consult with your SAP administrator or the relevant team responsible for customer master data management.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  VD01: Create Customer (Sales Area Data)
  XD03: Display Customer (General Data)
  VD02: Change Customer (Sales Area Data)
  
  
  
  Customer Master Data: It is essential to maintain accurate and complete customer master data in SAP to ensure smooth sales processes.
  
  
  Sales Area: A sales area is defined by a combination of sales organization, distribution channel, and division. Each customer can be assigned to multiple sales areas.
  
  
  By following these steps, you should be able to resolve the EE_SALES085 error and ensure that the customer is properly set up for the required sales area.