How To Fix EE_SALES084 - Customer cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_SALES -

• Message number: 084

• Message text: Customer cannot be created

What causes this issue?

The customer cannot be created because no sample customer has been
defined for the selected profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a sample customer in the profile.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_SALES084 - Customer cannot be created ?

  The SAP error message EE_SALES084, which states "Customer cannot be created," typically occurs when there are issues with the data being entered or the configuration settings in the SAP system. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Missing Required Data: Essential fields may not be filled out correctly or completely. This can include missing address information, contact details, or other mandatory fields.
  
  
  Data Validation Issues: The data entered may not meet the validation criteria set in the system. For example, the customer number might already exist, or the format of the data might be incorrect.
  
  
  Authorization Issues: The user attempting to create the customer may not have the necessary permissions to perform this action.
  
  
  Configuration Settings: There may be issues with the configuration settings in the customer master data, such as the account group settings or number range settings.
  
  
  Integration Issues: If the customer creation process is integrated with other systems (like CRM or external databases), there may be issues in the integration layer.
  
  
  Solutions:
  
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the customer creation screen for any highlighted fields or error messages.
  
  
  Validate Data: Double-check the data being entered for correctness. Ensure that the customer number is unique and that all formats (like phone numbers, postal codes) are correct.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to create a customer. This can be checked in the user roles and profiles.
  
  
  Configuration Review: Consult with your SAP administrator or functional consultant to review the configuration settings related to customer master data. Ensure that the account group and number ranges are correctly set up.
  
  
  Check Integration Settings: If applicable, review any integration settings or middleware that may be affecting the customer creation process.
  
  
  Error Logs: Check the system logs for more detailed error messages that can provide additional context on why the customer cannot be created.
  
  
  Related Information:
  
  
  Transaction Codes: You may use transaction codes like XD01 (Create Customer - General) or VD01 (Create Customer - Sales Area) to attempt creating the customer again after resolving the issues.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the EE_SALES084 error.
  
  
  Documentation: Review SAP documentation or help files related to customer master data creation for additional guidance.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.