How To Fix EE_SALES060 - Internal error: order/quotation item could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_SALES -

• Message number: 060

• Message text: Internal error: order/quotation item could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_SALES060 - Internal error: order/quotation item could not be created ?

  The SAP error message EE_SALES060 indicates that there was an internal error when trying to create an order or quotation item. This error can arise from various underlying issues. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: There may be a problem with the configuration of the sales document types, item categories, or other related settings in the SAP system.
  Master Data Issues: Missing or incorrect master data (such as customer master, material master, or pricing conditions) can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to create the order or quotation.
  System Bugs: There could be a bug in the SAP system or a specific transaction that is causing the error.
  Inconsistent Data: Data inconsistencies in the database or issues with the underlying database tables can also trigger this error.
  Custom Code: If there are custom enhancements or user exits that manipulate the order creation process, they may be causing the error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for sales document types and item categories in the SAP Customizing Implementation Guide (SPRO). Ensure that all necessary settings are correctly configured.
  Validate Master Data: Ensure that all relevant master data (customer, material, pricing) is complete and accurate. Check for any missing or incorrect entries.
  Review Authorizations: Verify that the user has the necessary authorizations to create sales orders or quotations. Use transaction SU53 to check for authorization issues.
  Check for System Notes: Look for any SAP Notes related to this error message in the SAP Support Portal. There may be patches or updates available that address the issue.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require technical expertise.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or information that can provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to test the functionality.
  SAP Notes: Regularly check for SAP Notes that may address known issues related to sales order processing.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing these areas, you should be able to identify the root cause of the EE_SALES060 error and implement an appropriate solution.