How To Fix EE_CRM_MKT015 - Mass activity already running

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_MKT - IS-U Marketing/Sales Support

• Message number: 015

• Message text: Mass activity already running

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_MKT015 - Mass activity already running ?

  The SAP error message EE_CRM_MKT015 indicates that a mass activity is already running in the system. This error typically occurs when you attempt to start a new mass activity while another one is still in progress. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Concurrent Execution: The most common cause is that a mass activity (like a marketing campaign or data processing task) is already being executed by another user or process.
  System Lock: The system may have a lock on the mass activity due to ongoing processing, preventing new instances from starting.
  Long-Running Processes: If a mass activity takes a long time to complete, it may lead to this error if another attempt is made to start a new one.
  
  Solution:
  
  
  Check Running Activities:
  
  Go to the transaction code SM37 (Job Monitoring) to check for any running jobs related to mass activities. Look for jobs that are currently executing and see if they are related to the mass activity you are trying to start.
  If you find a job that is stuck or taking too long, you may need to wait for it to complete or, if necessary, terminate it.
  
  
  
  Wait for Completion:
  
  If you identify that a mass activity is indeed running, the simplest solution is to wait for it to complete before attempting to start a new one.
  
  
  
  Review Logs:
  
  Check the logs for the running mass activity to see if there are any issues or errors that might be causing it to hang or take longer than expected.
  
  
  
  System Administration:
  
  If you are an administrator, you may want to check for any system locks or issues that could be causing the mass activity to not complete properly.
  
  
  
  Contact Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance. They may have tools or insights to help diagnose the problem.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) for troubleshooting.
  Documentation: Review SAP documentation related to mass activities and CRM marketing processes for best practices and guidelines.
  Performance Tuning: If mass activities frequently run into this issue, consider reviewing the performance of your system and optimizing the processes involved.
  
  By following these steps, you should be able to resolve the EE_CRM_MKT015 error and successfully manage your mass activities in SAP.