How To Fix EE_AMI055 - Operational state request to device for equipment &1 not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_AMI - Message Class for AMI Applications

• Message number: 055

• Message text: Operational state request to device for equipment &1 not possible

What causes this issue?

This device is an advanced meter that belongs to the <ZK>Gas</> or the
<ZK>Water</> divisions.
These devices can only send operational state requests to the MDUS
system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_AMI055 - Operational state request to device for equipment &1 not possible ?

  The SAP error message EE_AMI055, which states "Operational state request to device for equipment &1 not possible," typically occurs in the context of SAP's Advanced Metering Infrastructure (AMI) or related modules. This error indicates that there is an issue with the communication or operational state of a device associated with a specific piece of equipment.
  Causes:
  
  Device Not Registered: The device may not be properly registered in the system, leading to communication issues.
  Device Status: The device may be in a state that does not allow for operational state requests (e.g., it may be inactive, disconnected, or in maintenance mode).
  Configuration Issues: There may be configuration problems in the device settings or in the equipment master data.
  Network Issues: Communication problems between the SAP system and the device due to network issues or device unavailability.
  Authorization Issues: The user may not have the necessary permissions to perform the operation on the specified equipment.
  
  Solutions:
  
  Check Device Registration: Ensure that the device is correctly registered in the SAP system. Verify that all necessary data is complete and accurate.
  Verify Device Status: Check the operational status of the device. If it is inactive or in maintenance mode, take the necessary steps to activate it or resolve any maintenance issues.
  Review Configuration: Inspect the configuration settings for the device and the associated equipment. Make sure that all parameters are set correctly.
  Network Connectivity: Ensure that there are no network issues preventing communication with the device. Check for any outages or connectivity problems.
  User Permissions: Verify that the user attempting to perform the operation has the appropriate authorizations. If not, adjust the user roles or permissions accordingly.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or patches.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., IW31, IW32 for work orders, or other AMI-related transactions) to help diagnose and resolve issues.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the EE_AMI055 error and implement an appropriate solution.