How To Fix EDOCUMENT_SG005 - Contact point for a legal entity or person is non-compliant

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_SG - Messages for eDocument Singapore

• Message number: 005

• Message text: Contact point for a legal entity or person is non-compliant

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_SG005 - Contact point for a legal entity or person is non-compliant ?

  The SAP error message EDOCUMENT_SG005 indicates that there is a compliance issue with the contact point for a legal entity or person in the context of electronic documents or e-invoicing. This error typically arises in scenarios where the system is validating the contact information against legal or regulatory requirements.
  Cause:
  
  Missing or Incorrect Information: The contact point (which could be an email address, phone number, or other contact details) may be missing or incorrectly formatted.
  Non-compliance with Legal Requirements: The contact information may not meet the specific legal requirements set by local regulations or tax authorities.
  Inactive or Invalid Contact Point: The contact point may be inactive or no longer valid, leading to compliance issues.
  Configuration Issues: There may be issues with the configuration settings in the SAP system related to electronic documents or compliance checks.
  
  Solution:
  
  Verify Contact Information: Check the contact details for the legal entity or person in the SAP system. Ensure that all required fields are filled out correctly and that the information is up to date.
  Compliance Check: Review the local legal requirements for contact points to ensure that the information provided complies with these regulations.
  Update Contact Point: If the contact point is found to be invalid or inactive, update it with the correct and active information.
  System Configuration: Ensure that the SAP system is properly configured for electronic document processing and compliance checks. This may involve consulting with your SAP Basis or configuration team.
  Testing: After making the necessary updates, test the process again to ensure that the error no longer occurs.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any specific guidance or patches related to the EDOCUMENT_SG005 error. SAP frequently updates its documentation and provides solutions for known issues.
  Legal Compliance: Stay informed about the legal requirements in your jurisdiction regarding electronic documents and contact points, as these can change over time.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  
  If the issue persists after following these steps, it may be beneficial to consult with SAP support or a qualified SAP consultant for further assistance.