How To Fix EDOCUMENT_PT_INV031 - Digital signature not possible

EDOCUMENT_PT_INV031 - Overview

• Message type: E = Error

• Message class: EDOCUMENT_PT_INV - eInvoice Portugal: Messages

• Message number: 031

• Message text: Digital signature not possible

What causes this issue?

eDocument configuration caused this eDocument to be created. However,
the configuration for the digital signature does not foresee to sign the
source document. Only source documents that are digitally signed can be
successfully submitted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check if the source document needs a digital signature. If it does not,
then the eDocument needs to be cancelled, and the eDocument
configuration needs to be adjusted.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

EDOCUMENT_PT_INV031 - Details

• The SAP error message EDOCUMENT_PT_INV031 indicates that a digital signature cannot be created for an electronic document, typically related to electronic invoicing or document processing in SAP. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Missing Configuration: The digital signature configuration may not be set up correctly in the SAP system. This includes settings related to the digital signature provider or the certificate used for signing.
  
  
  Invalid or Expired Certificate: The certificate used for the digital signature may be invalid, expired, or not properly installed in the system.
  
  
  Authorization Issues: The user attempting to create the digital signature may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the communication between SAP and the digital signature service or issues with the SAP system itself.
  
  
  Document Status: The document may