How To Fix EDOCUMENT_PT_INV027 - Software cert. number or print character not found for document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_PT_INV - eInvoice Portugal: Messages

• Message number: 027

• Message text: Software cert. number or print character not found for document &1

What causes this issue?

You either tried to submit or display the eDocument. When you do this,
the system triggers the generation of the XML file.
During this step, the system did not find at least one of the following
data:
software certification number
print character
This information is provided after the digital signature has been
completed. However, if the number range, where the current document
belongs to, is not set for digital signature, then the required
information is not passed on to the system.

System Response

The system cannot generate the XML file.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Enable the digital signature for the number ranges of the corresponding
documents:
<DS:SIMG.SIPT_NUMBR_FI_V>Record Number Ranges for Digital Signature of
Invoices (FI)</>
<DS:SIMG.SIPT_NUMBR_SD_V>Record Number Ranges for Digital Signature of
Billing Documents (SD)</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_PT_INV027 - Software cert. number or print character not found for document &1 ?

  The SAP error message EDOCUMENT_PT_INV027 indicates that there is an issue with the software certification number or print character for a specific document in the electronic invoicing process. This error typically arises in the context of electronic document processing, particularly when dealing with electronic invoices (e-invoices) in countries that require specific formats or certifications.
  Cause:
  
  Missing Software Certification Number: The software certification number, which is often required for compliance with local regulations, is not maintained in the system for the document in question.
  Missing Print Character: The print character, which is used to identify the format or type of document being processed, is not found or is incorrectly configured.
  Configuration Issues: There may be issues with the configuration settings in the SAP system related to electronic invoicing or document processing.
  Document Type Not Supported: The document type being processed may not be supported for electronic invoicing in the current configuration.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP for electronic invoicing.
  Ensure that the software certification number is correctly maintained for the document type you are processing.
  Verify that the print character is defined and correctly linked to the document type.
  
  
  
  Maintain Software Certification:
  
  Go to the transaction code related to electronic document management (e.g., SPRO for configuration).
  Look for the section related to electronic invoicing and ensure that the software certification number is entered for the relevant document type.
  
  
  
  Review Document Type:
  
  Ensure that the document type you are trying to process is supported for electronic invoicing.
  If necessary, consult with your SAP administrator or support team to confirm that the document type is correctly configured.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  If the error continues, consider checking the logs for more detailed error messages that could provide additional insights.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to electronic invoicing.
  Documentation: Review SAP documentation related to electronic invoicing and the specific country regulations that may apply.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details about your configuration.
  
  By following these steps, you should be able to identify and resolve the issue causing the EDOCUMENT_PT_INV027 error in your SAP system.