How To Fix EDOCUMENT_PT_INV022 - Unknown response error code

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_PT_INV - eInvoice Portugal: Messages

• Message number: 022

• Message text: Unknown response error code

What causes this issue?

The received response code of the service provider is unknown.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open an incident under component CA-GTF-CSC-EDO-PT.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_PT_INV022 - Unknown response error code ?

  The SAP error message "EDOCUMENT_PT_INV022 Unknown response error code" typically relates to issues encountered during the processing of electronic documents, particularly in the context of electronic invoicing or document management. This error can arise due to various reasons, including configuration issues, communication problems with external systems, or incorrect data being sent or received.
  Causes:
  
  
  Configuration Issues: Incorrect settings in the electronic document processing configuration can lead to this error. This includes settings related to the communication with external systems or the mapping of document types.
  
  
  External System Errors: If SAP is communicating with an external service (like a tax authority or a third-party invoicing system), any issues on that end (like downtime or incorrect responses) can trigger this error.
  
  
  Data Issues: If the data being sent in the electronic document is incorrect or not in the expected format, it can lead to an unknown response from the external system.
  
  
  Network Issues: Connectivity problems between SAP and the external system can also result in this error.
  
  
  Version Compatibility: If there are version mismatches between the SAP system and the external service, it may lead to unexpected responses.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for electronic document processing in SAP. Ensure that all parameters are set correctly and that the communication channels are properly configured.
  
  
  Monitor External Systems: If the error is related to an external system, check the status of that system. Ensure it is operational and that there are no known issues.
  
  
  Validate Data: Ensure that the data being sent in the electronic document is correct and adheres to the expected format. Validate the document against the schema or requirements specified by the external system.
  
  
  Network Connectivity: Check the network connectivity between SAP and the external system. Ensure that there are no firewalls or network issues blocking the communication.
  
  
  Review Logs: Check the application logs in SAP for more detailed error messages or stack traces that can provide additional context about the error.
  
  
  Update Software: Ensure that both SAP and any external systems are up to date with the latest patches and versions to avoid compatibility issues.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team of the external system for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to electronic document processing and the specific error code.
  Documentation: Review the official SAP documentation for electronic invoicing and document processing for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "EDOCUMENT_PT_INV022 Unknown response error code" in your SAP system.