How To Fix EDOCUMENT_PT_INV021 - Response code not found; response file has an invalid format

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_PT_INV - eInvoice Portugal: Messages

• Message number: 021

• Message text: Response code not found; response file has an invalid format

What causes this issue?

The system received an invalid response XML of the service provider.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open an incident under component CA-GTF-CSC-EDO-PT.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_PT_INV021 - Response code not found; response file has an invalid format ?

  The SAP error message "EDOCUMENT_PT_INV021 Response code not found; response file has an invalid format" typically occurs in the context of electronic invoicing or document processing within SAP systems. This error indicates that the system is unable to process a response file due to an invalid format or missing response codes.
  Causes:
  
  Invalid Response File Format: The response file received from the external system (e.g., tax authority, e-invoicing service provider) may not conform to the expected format. This could be due to incorrect encoding, missing fields, or structural issues.
  Missing Response Codes: The response file may lack necessary response codes that the SAP system expects to process the document correctly.
  Configuration Issues: There may be misconfigurations in the electronic document processing settings within SAP, leading to the inability to interpret the response file.
  Version Mismatch: The version of the response file may not be compatible with the version expected by the SAP system.
  
  Solutions:
  
  Validate the Response File: Check the format of the response file against the specifications provided by the e-invoicing service or tax authority. Ensure that it adheres to the required structure and contains all necessary fields.
  Check Response Codes: Verify that the response file includes all required response codes. If any codes are missing, consult the documentation to understand what codes are expected.
  Review Configuration Settings: Go through the configuration settings in SAP related to electronic document processing. Ensure that all settings are correctly configured to handle the response files.
  Update SAP System: If there are known issues with the current version of SAP, consider applying patches or updates that may resolve compatibility issues with response files.
  Consult Documentation: Refer to SAP notes or documentation related to electronic invoicing and the specific error message for additional troubleshooting steps or known issues.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your e-invoicing service provider for further assistance.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that address this specific error message or provide guidance on electronic document processing.
  Documentation: Review the SAP Help Portal for documentation on electronic invoicing and the expected formats for response files.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.