How To Fix EDOCUMENT_IT107 - eDocument has been refused by customer; refer to outcome notice

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_IT - eDocument Italy Fattura Messages

• Message number: 107

• Message text: eDocument has been refused by customer; refer to outcome notice

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_IT107 - eDocument has been refused by customer; refer to outcome notice ?

  The SAP error message EDOCUMENT_IT107 indicates that an eDocument has been refused by the customer, and it suggests referring to the outcome notice for more details. This error typically arises in the context of electronic document processing, such as electronic invoicing or tax reporting, where the document submitted to a customer or tax authority has not been accepted.
  Cause:
  
  Data Issues: The eDocument may contain incorrect or incomplete data, such as invalid tax numbers, incorrect amounts, or missing mandatory fields.
  Customer Refusal: The customer may have specific reasons for refusing the document, such as discrepancies in the order or invoice details.
  Compliance Issues: The document may not comply with local regulations or standards required by the customer or tax authority.
  Technical Errors: There may be issues related to the transmission of the document, such as network problems or system errors.
  
  Solution:
  
  Review Outcome Notice: Check the outcome notice associated with the eDocument for specific reasons for the refusal. This notice will provide detailed information on what went wrong.
  Correct Data: Based on the information from the outcome notice, correct any data issues in the eDocument. Ensure that all required fields are filled out correctly and that the data complies with the customer's requirements.
  Resubmit Document: After making the necessary corrections, resubmit the eDocument to the customer or tax authority.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on eDocument processing and compliance requirements.
  Engage with Customer: If necessary, communicate with the customer to understand their refusal and clarify any issues that need to be addressed.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on handling eDocument errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for monitoring and managing eDocuments, such as FB03 for displaying documents or SARA for archiving.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.