How To Fix EDOCUMENT_EU028 - No Customer Number Found for the GLN &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_EU - eDocument EU Message Class

• Message number: 028

• Message text: No Customer Number Found for the GLN &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_EU028 - No Customer Number Found for the GLN &1 ?

  The SAP error message EDOCUMENT_EU028: No Customer Number Found for the GLN &1 typically occurs in the context of electronic document processing, particularly when dealing with the Global Location Number (GLN) in the European Union's e-invoicing or e-document frameworks.
  Cause:
  This error indicates that the system is unable to find a corresponding customer number for the provided GLN. The GLN is a unique identifier for locations and is often used in supply chain and logistics processes. The absence of a customer number linked to the GLN can occur due to several reasons:
  
  Missing Master Data: The customer master data may not be properly maintained in the system, meaning that the GLN is not associated with any customer number.
  Incorrect GLN: The GLN provided may be incorrect or not formatted properly.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
  Configuration Issues: The configuration settings for electronic documents or the specific module handling GLNs may not be set up correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Verify if the customer number exists and if it is correctly linked to the GLN in question.
  
  
  
  Maintain GLN in Customer Master:
  
  If the GLN is not linked to a customer, you may need to add it. This can typically be done in the customer master data maintenance screen (transaction code XD02 for change).
  Ensure that the GLN is entered in the appropriate field.
  
  
  
  Verify GLN Format:
  
  Ensure that the GLN is in the correct format and is valid. The GLN should be a 13-digit number.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to electronic documents and GLNs in your SAP system. This may involve checking the settings in the relevant modules (e.g., SD, MM) or consulting with your SAP Basis or configuration team.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple systems, ensure that the data is synchronized correctly across all systems. This may involve checking interfaces or middleware that handle data exchange.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to electronic documents and GLNs for any specific guidance or updates that may address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: XD03, XD02, SE11 (for data dictionary), SE16 (for table display).
  Relevant Tables: You may want to check tables like KNA1 (General Data in Customer Master) and KNVV (Customer Master Sales Data) for customer-related information.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues or provide patches related to this error.
  
  By following these steps, you should be able to identify and resolve the cause of the error message EDOCUMENT_EU028 in your SAP system.