How To Fix EDOCUMENT_CL037 - The e-Mail has been successfully sent to the vendor

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_CL - EDOCUMENT_CL

• Message number: 037

• Message text: The e-Mail has been successfully sent to the vendor

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_CL037 - The e-Mail has been successfully sent to the vendor ?

  The SAP error message EDOCUMENT_CL037, which states "The e-Mail has been successfully sent to the vendor," typically indicates that the system has processed the action of sending an email to a vendor, but it may not be functioning as expected in terms of the overall process or user expectations. This message is generally not an error in the traditional sense, but rather an informational message indicating that the email transmission was successful.
  Possible Causes:
  
  Misinterpretation of the Message: Users may expect a different outcome or additional confirmation, leading to confusion.
  Email Configuration Issues: The email may have been sent, but there could be issues with the email configuration in SAP, such as incorrect SMTP settings or missing email addresses.
  Vendor Master Data: The vendor's email address may not be correctly maintained in the vendor master data.
  Email Content Issues: The content of the email may not be formatted correctly, or there may be issues with attachments.
  
  Solutions:
  
  
  Verify Email Configuration:
  
  Check the SMTP settings in the SAP system to ensure they are correctly configured.
  Ensure that the email server is operational and that there are no connectivity issues.
  
  
  
  Check Vendor Master Data:
  
  Go to the vendor master data (transaction code XK03 or similar) and verify that the email address is correctly maintained.
  Ensure that the vendor is active and that there are no restrictions on sending emails to them.
  
  
  
  Review Email Logs:
  
  Check the email logs in SAP (transaction code SOST) to see if there are any errors or issues related to the email that was sent.
  Look for any bounce-back messages or delivery failures.
  
  
  
  Test Email Functionality:
  
  Send a test email to a known address to ensure that the email functionality in SAP is working as expected.
  If possible, use a different vendor or email address to test.
  
  
  
  Check for Customizations:
  
  If there are any custom developments or enhancements related to email sending, review them to ensure they are functioning correctly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the e-document functionality and email sending to see if there are any known issues or updates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOST (to view sent emails), XK03 (to view vendor master data), and others that may be relevant to your specific SAP configuration.
  SAP Notes: Check the SAP Support Portal for any notes related to EDOCUMENT_CL037 or email sending issues.
  User Training: Ensure that users are trained on how to interpret system messages and understand the email sending process within SAP.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.