How To Fix EDOCUMENT_CL036 - An error occurred in the HANA Cloud Integration (HCI)

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_CL - EDOCUMENT_CL

• Message number: 036

• Message text: An error occurred in the HANA Cloud Integration (HCI)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_CL036 - An error occurred in the HANA Cloud Integration (HCI) ?

  The SAP error message EDOCUMENT_CL036 indicates that there was an issue with the HANA Cloud Integration (HCI) while processing electronic documents. This error can arise from various causes, and understanding the context is crucial for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Connectivity Issues: There may be network problems preventing the connection between SAP systems and HCI.
  Configuration Errors: Incorrect configuration settings in the HCI or the SAP system can lead to this error.
  Authentication Problems: Issues with user credentials or authentication methods can cause failures in communication.
  Data Format Issues: The data being sent to HCI may not be in the expected format, leading to processing errors.
  Service Availability: The HCI service may be down or experiencing issues, affecting the processing of documents.
  Version Compatibility: Incompatibility between different versions of SAP components or HCI can lead to errors.
  
  Solutions:
  
  Check Connectivity: Ensure that the network connection between the SAP system and HCI is stable and functioning correctly.
  Review Configuration: Verify the configuration settings in both the SAP system and HCI. Ensure that all necessary parameters are correctly set.
  Validate Credentials: Check the user credentials and authentication methods used for connecting to HCI. Ensure they are valid and have the necessary permissions.
  Inspect Data Formats: Review the data being sent to HCI for any formatting issues. Ensure it adheres to the expected structure and data types.
  Monitor HCI Status: Check the status of the HCI service to ensure it is operational. You can do this through the SAP Cloud Platform or relevant monitoring tools.
  Update Components: Ensure that all relevant SAP components and HCI are updated to compatible versions to avoid version-related issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  HCI Documentation: Refer to the official SAP HANA Cloud Integration documentation for detailed information on configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and shared their solutions.
  Logs and Traces: Review logs and traces in both the SAP system and HCI for more detailed error messages that can provide insights into the root cause.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.