How To Fix EDOCUMENT046 - Virus scan profile not supported for this SAP_BASIS release / SP level

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT - eDocument: Messages

• Message number: 046

• Message text: Virus scan profile not supported for this SAP_BASIS release / SP level

What causes this issue?

You are trying to use the virus scan profile for the email generation in
the CHANGE_EMAIL_TO_CUSTOMER method from the
<DS:SIMG.EDOC_PARTNER_CONNECTOR>EDOC_PARTNER_CONNECTOR</> BAdI.
However, the virus scan profile is not supported for the SAP BASIS
release/ Support Package level implemented in your system.
Refer to the SAP Note 1690160 for more information.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT046 - Virus scan profile not supported for this SAP_BASIS release / SP level ?

  The SAP error message EDOCUMENT046 indicates that the virus scan profile you are trying to use is not supported for the current SAP_BASIS release or Support Package (SP) level. This error typically arises when there is a mismatch between the virus scan profile configuration and the version of SAP you are running.
  Cause:
  
  Incompatible Virus Scan Profile: The virus scan profile you are trying to use may not be compatible with the version of SAP_BASIS you are running. This can happen if the profile was created for a different version or if it has not been updated to match the current system requirements.
  Missing or Incorrect Configuration: The virus scan settings may not be properly configured in the SAP system, or the required components may not be installed.
  Outdated Support Package: If your SAP system is running an outdated Support Package, it may not support the latest virus scan profiles.
  
  Solution:
  
  Check Compatibility: Verify that the virus scan profile you are using is compatible with your current SAP_BASIS version and SP level. You can refer to the SAP documentation or the SAP Service Marketplace for the correct profiles.
  Update Virus Scan Profile: If the profile is outdated, consider updating it or creating a new profile that is compatible with your current SAP version.
  Review Configuration: Go to transaction code SICF and check the configuration of the virus scan settings. Ensure that the virus scan server is correctly configured and that the profile is properly assigned.
  Upgrade SAP_BASIS: If you are running an outdated version of SAP_BASIS, consider upgrading to a newer version that supports the virus scan profile you wish to use.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional guidance for resolving issues related to virus scanning.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. They can provide specific guidance based on your system configuration and requirements.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for virus scanning and security settings to ensure compliance with best practices.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SICF (Maintain Services) and SICF (Virus Scan Configuration) for managing virus scan settings.
  
  By following these steps, you should be able to address the EDOCUMENT046 error and ensure that your virus scan profile is properly configured for your SAP environment.