How To Fix EDOCUMENT037 - Email '&1' could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT - eDocument: Messages

• Message number: 037

• Message text: Email '&1' could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT037 - Email '&1' could not be sent ?

  The SAP error message EDOCUMENT037 indicates that an email could not be sent, and it typically includes the email address that caused the issue. This error can arise from various causes, and here are some common reasons along with potential solutions:
  Causes:
  
  Incorrect Email Address: The email address specified may be invalid or incorrectly formatted.
  SMTP Configuration Issues: The SAP system may not be properly configured to send emails via the SMTP server.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Email Server Down: The SMTP server may be down or experiencing issues.
  Email Size Limit: The email being sent may exceed size limits set by the SMTP server.
  
  Solutions:
  
  Verify Email Address: Check the email address for typos or formatting errors. Ensure it follows the standard format (e.g., [e-mail]).
  Check SMTP Configuration:
  
  Go to transaction SCOT in SAP to check the settings for the SMTP node.
  Ensure that the SMTP server settings (host, port, etc.) are correctly configured.
  Test the connection to the SMTP server from the SAP system.
  
  
  Network Connectivity: Ensure that the SAP system can reach the SMTP server. You can use tools like ping or telnet to test connectivity.
  Review Authorizations: Check if the user or the system has the necessary authorizations to send emails. This may involve checking user roles and profiles.
  Check SMTP Server Status: Verify that the SMTP server is operational. You may need to contact your IT department or email administrator for assistance.
  Email Size: If the email contains attachments, check the total size of the email. If it exceeds the limits set by the SMTP server, consider reducing the size or splitting the email into smaller parts.
  
  Related Information:
  
  Transaction Codes: Use transaction SCOT for configuring and monitoring email sending settings.
  SAP Notes: Check SAP Notes related to email sending issues for any known bugs or patches.
  Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further investigation.