How To Fix EDISC004 - Reconnection order for discon. document &1 cannot be created in status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EDISC - Message Class for Areas Disconnection and Reconnection

• Message number: 004

• Message text: Reconnection order for discon. document &1 cannot be created in status &2

What causes this issue?

Disconnection document &1 has status &2.

System Response

No reconnection orders can be entered in status &2.

How to fix this error?

Check the disconnection document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDISC004 - Reconnection order for discon. document &1 cannot be created in status &2 ?

  The SAP error message EDISC004 indicates that there is an issue with creating a reconnection order for a disconnection document in a specific status. This error typically arises in the context of utilities management, particularly in the areas of billing and service order management.
  Cause:
  The error message EDISC004 can occur due to several reasons, including:
  
  
  Invalid Status: The disconnection document is in a status that does not allow for the creation of a reconnection order. For example, if the document is already completed or canceled, the system will not permit a reconnection.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict the creation of reconnection orders based on the status of disconnection documents.
  
  
  Missing Data: Required data for creating the reconnection order may be missing or incomplete, leading to the inability to process the request.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create a reconnection order for the specified disconnection document.
  
  
  Solution:
  To resolve the EDISC004 error, consider the following steps:
  
  
  Check Document Status: Review the status of the disconnection document referenced in the error message. Ensure that it is in a status that allows for reconnection. If it is in a completed or canceled state, you may need to take appropriate actions to change its status or create a new disconnection document.
  
  
  Review Configuration: Consult with your SAP configuration team to ensure that the settings related to disconnection and reconnection orders are correctly configured. This may involve checking the relevant customizing settings in the SAP system.
  
  
  Complete Required Data: Ensure that all necessary data for the reconnection order is available and correctly entered. This may include customer information, service details, and any other relevant data.
  
  
  Check Authorizations: Verify that the user attempting to create the reconnection order has the necessary authorizations. If not, the user may need to be granted additional permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on the specific error message and its implications.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration and usage.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) that may be involved in managing service orders.
  SAP Notes: Search for SAP Notes related to EDISC004 for any known issues or patches that may address the problem.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the EDISC004 error and implement a suitable solution.