How To Fix EDI_SD017 - Sales order &1 cannot be found in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: EDI_SD - Messages for EDI SD Integration

• Message number: 017

• Message text: Sales order &1 cannot be found in the system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDI_SD017 - Sales order &1 cannot be found in the system ?

  The SAP error message EDI_SD017 indicates that a specific sales order (identified by the order number &1) cannot be found in the system. This error typically occurs in the context of Electronic Data Interchange (EDI) processes, where sales orders are being processed or transmitted.
  Causes:
  
  Incorrect Sales Order Number: The sales order number provided in the EDI message may be incorrect or mistyped.
  Sales Order Not Created: The sales order may not have been created in the system yet, or it may have been deleted.
  Sales Order in a Different Status: The sales order may be in a status that does not allow it to be processed (e.g., it may be blocked or on hold).
  Data Synchronization Issues: There may be issues with data synchronization between systems, especially if the sales order was created in a different system or environment.
  Authorization Issues: The user or process attempting to access the sales order may not have the necessary permissions.
  
  Solutions:
  
  Verify Sales Order Number: Check the sales order number in the EDI message for accuracy. Ensure that it matches the format and details of existing sales orders in the system.
  Check Sales Order Existence: Use transaction codes like VA03 (Display Sales Order) to verify if the sales order exists in the system. If it does not exist, you may need to create it.
  Review Sales Order Status: If the sales order exists, check its status to ensure it is not blocked or on hold. You can do this in the sales order display.
  Data Synchronization: If the sales order was created in a different system, ensure that the data has been properly synchronized. You may need to check integration settings or middleware.
  Check Authorizations: Ensure that the user or process has the necessary authorizations to access the sales order. This may involve checking user roles and permissions in the SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VA02 (Change Sales Order), and VA01 (Create Sales Order).
  EDI Configuration: Review the EDI configuration settings in your SAP system to ensure that they are set up correctly for processing sales orders.
  Error Logs: Check the application logs or EDI logs for additional details about the error, which may provide more context or specific issues related to the sales order processing.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues or provide additional troubleshooting steps related to EDI and sales orders.
  
  By following these steps, you should be able to identify the cause of the EDI_SD017 error and implement the appropriate solution.