How To Fix EDESK_COMM_PIO012 - Unknown failure in system &1 while calling WS &2 with logical port &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EDESK_COMM_PIO - Engineering Desktop: Partner Integration Outbound

• Message number: 012

• Message text: Unknown failure in system &1 while calling WS &2 with logical port &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDESK_COMM_PIO012 - Unknown failure in system &1 while calling WS &2 with logical port &3 ?

  The SAP error message EDESK_COMM_PIO012 indicates that there is an unknown failure in the system while trying to call a web service (WS) using a specified logical port. This error can occur in various scenarios, particularly when dealing with communication between SAP systems and external web services.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the web service endpoint.
  Configuration Errors: The logical port configuration might be incorrect or incomplete. This includes incorrect URLs, authentication issues, or missing parameters.
  Service Availability: The web service you are trying to call may be down or not reachable.
  Authorization Issues: The user or service account used to call the web service may not have the necessary permissions.
  Timeouts: The request may be timing out due to long processing times or network delays.
  System Errors: There could be underlying issues in the SAP system itself, such as memory issues or other system errors.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the web service endpoint. You can use tools like ping or telnet to test connectivity.
  Review Logical Port Configuration:
  
  Go to transaction SOAMANAGER and check the configuration of the logical port.
  Verify that the URL, authentication method, and other parameters are correctly set.
  
  
  Test the Web Service: Use tools like SOAP UI or Postman to manually test the web service endpoint to ensure it is up and running.
  Check Authorization: Ensure that the user or service account has the necessary authorizations to call the web service.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the logical port configuration.
  Review SAP System Logs: Check the SAP system logs (transaction SM21) and application logs (transaction SLG1) for any related error messages that could provide more context.
  Consult with Basis Team: If the issue persists, it may be necessary to involve the Basis team to check for any underlying system issues or configurations.
  
  Related Information:
  
  Transaction Codes: 
  
  SOAMANAGER: For managing web service configurations.
  SM21: For checking system logs.
  SLG1: For checking application logs.
  
  
  Documentation: Refer to SAP Help documentation for more details on web service configuration and troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  
  By following these steps, you should be able to identify and resolve the cause of the EDESK_COMM_PIO012 error.