How To Fix EDESK_COMM_PIO010 - System failure in system &1 while calling WS &2 with logical port &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EDESK_COMM_PIO - Engineering Desktop: Partner Integration Outbound

• Message number: 010

• Message text: System failure in system &1 while calling WS &2 with logical port &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDESK_COMM_PIO010 - System failure in system &1 while calling WS &2 with logical port &3 ?

  The SAP error message EDESK_COMM_PIO010 indicates a system failure when attempting to call a web service (WS) using a specified logical port. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the web service endpoint.
  Configuration Errors: The logical port configuration might be incorrect or incomplete.
  Service Availability: The web service you are trying to call may be down or not accessible.
  Authorization Issues: The user or service account may not have the necessary permissions to access the web service.
  Timeouts: The request may be timing out due to long processing times or network latency.
  Incorrect URL: The endpoint URL specified in the logical port may be incorrect or outdated.
  Firewall or Security Settings: Firewalls or security settings may be blocking the request to the web service.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the web service endpoint. You can use tools like ping or telnet to test connectivity.
  
  
  
  Review Logical Port Configuration:
  
  Go to the transaction SOAMANAGER and check the configuration of the logical port. Ensure that all required parameters are correctly set.
  
  
  
  Verify Web Service Availability:
  
  Test the web service independently (e.g., using a tool like Postman or SOAP UI) to ensure it is up and running.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or service account used for the web service call has the necessary authorizations.
  
  
  
  Increase Timeout Settings:
  
  If timeouts are suspected, consider increasing the timeout settings in the logical port configuration.
  
  
  
  Validate Endpoint URL:
  
  Double-check the endpoint URL in the logical port configuration to ensure it is correct.
  
  
  
  Review Firewall and Security Settings:
  
  Check if there are any firewall rules or security settings that might be blocking the request to the web service.
  
  
  
  Check SAP Logs:
  
  Review the SAP application logs (transaction SLG1) for any additional error messages or details that could provide more context.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SOAMANAGER: For managing web service configurations.
  SLG1: For viewing application logs.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  
  
  Documentation: Review SAP documentation on web service configuration and troubleshooting for more detailed guidance.
  
  
  By systematically checking these areas, you should be able to identify the root cause of the error and implement an appropriate solution. If the issue persists, consider reaching out to SAP support for further assistance.