How To Fix EDEREG_INV717 - Complaint issue type &2 expected instead of &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EDEREG_INV - Error Messages for Payment Management in a Deregulated Env.

• Message number: 717

• Message text: Complaint issue type &2 expected instead of &1

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

How to fix this error?

System Response

agreement for the complaint between service providers &V3& and &V4&.
The type of complaint issue is not defined in the service provider

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDEREG_INV717 - Complaint issue type &2 expected instead of &1 ?

  The SAP error message EDEREG_INV717 typically occurs in the context of electronic invoicing or document processing, particularly when dealing with the Electronic Data Interchange (EDI) or the Electronic Invoice (E-Invoice) framework. This error indicates that there is a mismatch between the expected complaint issue type and the actual issue type provided in the document.
  Cause:
  The error message "EDEREG_INV717 Complaint issue type &2 expected instead of &1" suggests that the system expected a specific complaint issue type (denoted by &2) but received a different one (denoted by &1). This can happen due to several reasons:
  
  Incorrect Configuration: The configuration settings for complaint issue types in the system may not be aligned with the expected values.
  Data Entry Errors: There may be a mistake in the data entry where the wrong issue type is being sent or processed.
  Mapping Issues: If there is a mapping between different systems (e.g., between SAP and an external system), the mapping may not be correctly set up, leading to the wrong issue type being transmitted.
  Version Mismatch: If there are updates or changes in the EDI or E-Invoice standards, the system may not be updated accordingly.
  
  Solution:
  To resolve the EDEREG_INV717 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for complaint issue types in your SAP system. Ensure that the expected issue types are correctly defined and match the business requirements.
  
  
  
  Validate Data Entry:
  
  Verify the data being sent in the invoice or complaint document. Ensure that the correct issue type is being used and that it matches the expected value.
  
  
  
  Review Mapping:
  
  If you are using an external system for EDI or E-Invoicing, check the mapping between the systems. Ensure that the issue types are correctly mapped and that there are no discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources related to electronic invoicing and complaint handling. This may provide insights into the expected values and how to configure them.
  
  
  
  Test with Sample Data:
  
  If possible, create a test case with sample data that uses the expected complaint issue type. This can help identify if the issue is with specific data or a broader configuration problem.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to EDI and E-Invoicing, such as WE20 (Partner Profiles) and WE21 (Port Definition), to manage and troubleshoot EDI settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the EDEREG_INV717 error and implement a suitable solution.