How To Fix ECRM_ISU310 - Product description could not be copied

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_ISU - Messages for IS-U Contract

• Message number: 310

• Message text: Product description could not be copied

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_ISU310 - Product description could not be copied ?

  The SAP error message ECRM_ISU310, which states "Product description could not be copied," typically occurs in the context of the SAP IS-U (Industry Solution for Utilities) module when there is an issue with copying product descriptions from one product to another during the creation or modification of a product.
  Causes:
  
  Missing Data: The product description you are trying to copy may not exist in the source product or may be incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the product description data.
  Configuration Issues: There may be configuration settings in the system that prevent the copying of product descriptions.
  Data Consistency: There could be inconsistencies in the data that prevent the system from copying the description.
  Language Settings: The product description may not be available in the required language.
  
  Solutions:
  
  Check Source Product: Verify that the source product has a valid and complete product description. If it is missing, you may need to create or update the description.
  User Authorizations: Ensure that the user has the necessary authorizations to access and copy product descriptions. This may involve checking roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings related to product descriptions in the IS-U module. Ensure that the settings allow for copying descriptions.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the product data.
  Language Availability: Ensure that the product description exists in the required language. If not, you may need to create a translation or provide the description in the necessary language.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) or ISU_PRODUCT to manage products and their descriptions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on product management in the IS-U module for more detailed guidance.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.