How To Fix ECRM_ISU309 - Prices have changed

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_ISU - Messages for IS-U Contract

• Message number: 309

• Message text: Prices have changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_ISU309 - Prices have changed ?

  The SAP error message ECRM_ISU309, which states "Prices have changed," typically occurs in the context of billing or invoicing processes within the SAP IS-U (Industry Solution for Utilities) module. This error indicates that there is a discrepancy between the pricing information in the system and the pricing information that is being used for a particular transaction, such as a billing document or a contract.
  Cause:
  
  Price Changes: The most common cause of this error is that the pricing conditions for a service or product have been updated or changed after the initial billing document was created.
  Validity Period: The new prices may have a different validity period, which means that the old prices are no longer applicable.
  Master Data Changes: Changes in master data related to contracts, customers, or services can also lead to this error if they affect pricing.
  Configuration Changes: Changes in the configuration of pricing procedures or condition records can also trigger this error.
  
  Solution:
  
  Review Pricing Conditions: Check the pricing conditions in the system to see if there have been any recent changes. You can do this by navigating to the relevant condition records in the SAP system.
  Update Billing Document: If the billing document is outdated, you may need to update it to reflect the current pricing conditions. This can often be done by reprocessing the billing document or creating a new one.
  Check Validity Dates: Ensure that the validity dates of the pricing conditions are correct and that they align with the billing period of the document in question.
  Consult with Pricing Team: If you are unsure about the changes made to pricing, consult with the pricing or finance team to understand the implications of the changes.
  Transaction Codes: Use transaction codes like VK13 (Display Condition) or VK31 (Maintain Condition) to review and manage pricing conditions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for IS-U billing processes to understand how pricing is managed and how to troubleshoot related issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or a consultant with expertise in SAP IS-U for further investigation.