ECRM_ISU007 - Product change rollback failed. Please cancel the entire transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_ISU - Messages for IS-U Contract

• Message number: 007

• Message text: Product change rollback failed. Please cancel the entire transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_ISU007 - Product change rollback failed. Please cancel the entire transaction ?

  The SAP error message ECRM_ISU007 indicates that a product change rollback has failed, and it suggests canceling the entire transaction. This error typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when there are issues related to product changes in customer contracts or service agreements.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the product change, such as missing or incorrect entries in the database.
  Locking Issues: The transaction may be trying to access data that is currently locked by another process or user.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the product change process.
  Incomplete Transaction: The initial product change transaction may not have been completed successfully, leading to a failed rollback.
  Authorization Issues: The user may not have the necessary authorizations to perform the rollback or the product change.
  
  Solutions:
  
  Check Data Consistency: Review the data related to the product change to ensure that all necessary entries are present and correct. This may involve checking customer master data, contract accounts, and related tables.
  Release Locks: If there are locking issues, identify the transaction or user that is holding the lock and release it. You can use transaction codes like SM12 to view and manage locks.
  Review Configuration: Check the configuration settings in the SAP system related to product changes and ensure they are set up correctly. This may involve consulting with your SAP Basis or configuration team.
  Cancel the Transaction: As suggested by the error message, cancel the entire transaction and attempt to start over. Ensure that all previous steps are completed successfully before trying again.
  Check Authorizations: Verify that the user has the necessary authorizations to perform the product change and rollback. This may involve checking roles and permissions in the user profile.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SE80: Object Navigator
  SE37: Function Module
  SM21: System Log
  SM37: Job Monitoring
  
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user IDs, and any relevant logs.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  
  By following these steps, you should be able to diagnose and resolve the ECRM_ISU007 error in your SAP system.