How To Fix ECRM_ISU007 - Product change rollback failed. Please cancel the entire transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_ISU - Messages for IS-U Contract

• Message number: 007

• Message text: Product change rollback failed. Please cancel the entire transaction

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_ISU007 - Product change rollback failed. Please cancel the entire transaction ?

  The SAP error message ECRM_ISU007 indicates that a product change rollback has failed, and it suggests canceling the entire transaction. This error typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when there are issues related to product changes in customer contracts or service agreements.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the product change, such as missing or incorrect entries in the database.
  Locking Issues: The transaction may be trying to access data that is currently locked by another process or user.
  
  Configuration Issues: There may be configuration settings in the system that are not aligned with the product change process.
  Incomplete Transaction: The initial product change transaction may not have been completed successfully, leading to a failed rollback.
  Authorization Issues: The user may not have the necessary authorizations to perform the rollback or the product change.
  
  Solutions:
  
  Check Data Consistency: Review the data related to the product change