How To Fix ECRM_CONTR121 - The system found multiple installations for service &1 and product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_CONTR - CRM Messages- Contract Download/Upload

• Message number: 121

• Message text: The system found multiple installations for service &1 and product &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_CONTR121 - The system found multiple installations for service &1 and product &2 ?

  The SAP error message ECRM_CONTR121 indicates that the system has detected multiple installations for a specific service and product combination. This can occur in scenarios where the same service is installed multiple times for a product, leading to ambiguity in the system regarding which installation to reference.
  Cause:
  
  Multiple Installations: The primary cause of this error is that there are multiple installations of the same service for the specified product in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect entries in the service management or product management tables.
  Configuration Issues: Incorrect configuration settings in the system can lead to the system not being able to determine the correct installation.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Installations:
  
  Go to the relevant transaction (e.g., SICF, SE80, or any custom transaction used for service management) and check the installations for the specified service and product.
  Identify the multiple entries that exist for the same service and product.
  
  
  
  Remove Duplicates:
  
  If you find duplicate installations, determine which installation is valid and remove or deactivate the unnecessary ones.
  Ensure that the remaining installation is correctly configured and active.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant tables to ensure that there are no orphaned or inconsistent entries.
  Use transaction codes like SE11 to check the database tables related to service and product installations.
  
  
  
  Review Configuration:
  
  Review the configuration settings in the system to ensure that they are set up correctly and do not lead to multiple installations being created inadvertently.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to service management and product installations for any specific guidelines or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SICF (for service configuration), SE80 (for object navigator), and SE11 (for data dictionary).
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation on service management and product installations to understand the expected behavior and configuration.
  
  By following these steps, you should be able to identify and resolve the cause of the ECRM_CONTR121 error in your SAP system.