How To Fix ECRM_CONTR002 - No default product for service type &1 maintained in table &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_CONTR - CRM Messages- Contract Download/Upload

• Message number: 002

• Message text: No default product for service type &1 maintained in table &2

What causes this issue?

CRM sales integration was activated using ECRMCONTROL table As a
result, a CRM product must be activated for each contract. However, a
CRM-compatible product was not transferred to the contract, nor was a
default product for the service type maintained in the ECRMSETTINGS
table.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Deactivate sales integration or maintain a default product for all the
service types.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_CONTR002 - No default product for service type &1 maintained in table &2 ?

  The SAP error message ECRM_CONTR002 indicates that there is no default product maintained for a specific service type in the relevant table. This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to create or process a service contract or related document.
  Cause:
  The error occurs when:
  
  A service type is being processed, but there is no corresponding default product defined in the configuration.
  The relevant table (usually related to service types and products) does not have an entry for the specified service type.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Service Type Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant configuration path for service contracts or service types.
  Ensure that the service type in question has a default product assigned.
  
  
  
  Maintain Default Product:
  
  Use transaction code CRMD_ORDER or CRMD_ORDERADM_H to check the service type and see if a default product is assigned.
  If not, you can maintain the default product for the service type in the relevant customizing settings.
  
  
  
  Check Table Entries:
  
  Use transaction code SE11 to view the relevant table (usually TCRM_CONTRACT or similar).
  Verify if the service type and product combination exists. If not, you may need to add the necessary entries.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to service contracts and service types for additional guidance on maintaining default products.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Customizing settings.
  CRMD_ORDER: Manage service orders and contracts.
  SE11: Data dictionary to view and maintain tables.
  
  
  
  Tables:
  
  TCRM_CONTRACT: Table for service contracts.
  TCRM_SERVICE_TYPE: Table for service types.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  
  By following these steps, you should be able to resolve the ECRM_CONTR002 error and ensure that the necessary default products are maintained for the service types in your SAP system.