How To Fix ECLVIEWER021 - Error instantiating the 3D measurement object

SAP Error Message - Details

• Message type: E = Error

• Message class: ECLVIEWER - Message Class for ECL Viewer (EAI Wrapper)

• Message number: 021

• Message text: Error instantiating the 3D measurement object

What causes this issue?

The system was unable to generate the 3D measurement object. This
object type is represented by a specific ActiveX control. Possibly, the
control is not (or not properly) installed. The control for 3D
measurement is only available for GUI versions HIGHER than 4.6C.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your installation and use an upgrade if required.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECLVIEWER021 - Error instantiating the 3D measurement object ?

  The SAP error message ECLVIEWER021 ("Error instantiating the 3D measurement object") typically occurs in the context of SAP applications that involve 3D visualization or measurement functionalities, such as SAP Engineering Control Center (ECT) or SAP Visual Enterprise.
  Causes:
  
  Missing or Corrupted Files: The necessary files or libraries required for rendering 3D objects may be missing or corrupted.
  Incompatible Software Versions: The version of the 3D viewer or related components may not be compatible with the version of SAP you are using.
  Configuration Issues: Incorrect configuration settings in the SAP system or the viewer settings can lead to instantiation errors.
  Insufficient System Resources: The system may not have enough memory or processing power to instantiate the 3D object.
  Browser Issues: If the 3D viewer is web-based, browser compatibility or settings (like JavaScript being disabled) may cause issues.
  
  Solutions:
  
  Check Installation: Ensure that all necessary components and libraries for the 3D viewer are correctly installed and not corrupted. Reinstall if necessary.
  Update Software: Make sure that you are using compatible versions of SAP and the 3D viewer. Update to the latest versions if needed.
  Review Configuration: Check the configuration settings in the SAP system and the viewer. Ensure that they are set up correctly according to the documentation.
  Monitor System Resources: Check the system's memory and CPU usage. If resources are low, consider closing other applications or upgrading hardware.
  Browser Settings: If using a web-based viewer, ensure that the browser is compatible and that JavaScript and other necessary settings are enabled.
  Clear Cache: Clear the browser cache or the application cache to remove any potentially corrupted files.
  Consult Logs: Review the SAP application logs for more detailed error messages that can provide additional context for troubleshooting.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ECLVIEWER021 error. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to the official SAP documentation for the specific application you are using to understand the requirements and configurations for 3D visualization.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.