How To Fix ECICC120 - No contacts found that match the selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: ECICC - CIC Components

• Message number: 120

• Message text: No contacts found that match the selection criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECICC120 - No contacts found that match the selection criteria ?

  The SAP error message ECICC120, which states "No contacts found that match the selection criteria," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when a user attempts to search for contacts but the system cannot find any that meet the specified criteria.
  Cause:
  
  Incorrect Selection Criteria: The most common cause is that the selection criteria entered by the user do not match any existing contacts in the system. This could be due to misspellings, incorrect filters, or overly restrictive criteria.
  Data Not Maintained: There may be no contacts created in the system for the specific business partner or organization you are searching for.
  Authorization Issues: The user may not have the necessary authorizations to view certain contacts, leading to the impression that no contacts exist.
  Data Synchronization Issues: If the system is integrated with other systems (like an external CRM), there may be synchronization issues that prevent contacts from being displayed.
  Inactive Contacts: The contacts you are searching for may be inactive or marked for deletion.
  
  Solution:
  
  Review Selection Criteria: Double-check the criteria you are using to search for contacts. Ensure that all fields are filled out correctly and that you are not using overly restrictive filters.
  Check Data Maintenance: Verify that contacts have been created for the relevant business partner or organization. You can do this by navigating to the relevant business partner and checking the associated contacts.
  Authorization Check: Ensure that you have the necessary permissions to view the contacts. If you suspect an authorization issue, contact your system administrator to verify your access rights.
  Data Synchronization: If your SAP system is integrated with other systems, check for any synchronization issues. You may need to run a data synchronization job or consult with your IT team.
  Check for Inactive Contacts: If you suspect that the contacts may be inactive, check the status of the contacts in the system. You may need to adjust your search criteria to include inactive contacts if necessary.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage contacts, such as BP (Business Partner) for managing business partner data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions for specific scenarios.
  User Documentation: Refer to the SAP Help Portal or user documentation for guidance on managing contacts and understanding the CRM module better.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.