How To Fix ECICC010 - CIC profile &2 (type &1) does not exist in system

SAP Error Message - Details

• Message type: E = Error

• Message class: ECICC - CIC Components

• Message number: 010

• Message text: CIC profile &2 (type &1) does not exist in system

What causes this issue?

Customer Interaction Center profile &V2& (profile category &V1&) does
not exist in the system. Consequently, the system could not perform the
function.

System Response

If the function is required for the CIC component then the component is
automatically deactivated or processing is canceled.
If the component has a default setting then you can continue as normal

How to fix this error?

Yoou have the following options:
Enter an existing component profile for profile category &V1& in CIC
profile Customizing.
Create the component profile &V1&

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECICC010 - CIC profile &2 (type &1) does not exist in system ?

  The SAP error message ECICC010 indicates that a specific CIC (Customer Interaction Center) profile does not exist in the system. This error typically arises when the system is trying to access a CIC profile that has not been defined or has been incorrectly configured.
  Cause:
  
  Missing Profile: The specified CIC profile (type &1) with the identifier &2 does not exist in the system.
  Incorrect Configuration: The profile may have been deleted or not properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified profile.
  Data Transfer Issues: If data was migrated or transferred from another system, the profile may not have been included in the transfer.
  
  Solution:
  
  
  Check Profile Existence:
  
  Go to the transaction code CIC0 or CIC1 in SAP to check if the profile exists.
  Verify that the profile type and identifier match what is being referenced in the error message.
  
  
  
  Create or Modify Profile:
  
  If the profile does not exist, you may need to create it using the appropriate transaction code (e.g., CIC1 for creating a new profile).
  If the profile exists but is not configured correctly, modify it to ensure it meets the required specifications.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the CIC profile. This may involve checking user roles and permissions in the system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on how to configure CIC profiles.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  CIC Profiles: These profiles are used in the Customer Interaction Center to define how customer interactions are managed and processed.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CIC0 (Display CIC Profile), CIC1 (Create CIC Profile), and CIC2 (Change CIC Profile).
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on configuring CIC profiles.
  
  By following these steps, you should be able to resolve the ECICC010 error and ensure that the necessary CIC profile is available in your SAP system.