How To Fix ECICC003 - Telephone number saved for automatic caller recognition (ANI)

SAP Error Message - Details

• Message type: E = Error

• Message class: ECICC - CIC Components

• Message number: 003

• Message text: Telephone number saved for automatic caller recognition (ANI)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECICC003 - Telephone number saved for automatic caller recognition (ANI) ?

  The SAP error message ECICC003 typically relates to issues with the configuration of telephone numbers for automatic caller identification (ANI) in the SAP system. This error can occur in scenarios where the system is trying to process incoming calls but encounters problems with the stored telephone number.
  Cause:
  
  Invalid Telephone Number Format: The telephone number may not be in the correct format required by the system.
  Missing Configuration: The necessary configuration for automatic caller recognition may not be set up properly in the SAP system.
  Data Inconsistency: There may be inconsistencies in the data stored in the system, such as duplicate entries or incorrect associations.
  System Settings: The settings for the telephony integration may not be correctly configured, leading to issues in recognizing the caller.
  
  Solution:
  
  Check Telephone Number Format: Ensure that the telephone number is entered in the correct format as required by the SAP system. This may include checking for country codes, area codes, and ensuring there are no extra characters.
  Review Configuration Settings: Go to the configuration settings for the telephony integration in SAP and verify that all necessary parameters are correctly set up. This may involve checking the settings in transaction codes related to telephony (e.g., TSWI, TSWI1).
  Data Cleanup: Review the database for any inconsistencies or duplicates in the telephone number entries. Clean up any erroneous data that may be causing the issue.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring automatic caller recognition and troubleshooting related issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or updates that address the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates related to telephony integration.
  Transaction Codes: Familiarize yourself with transaction codes related to telephony and caller identification, such as SO10 (Text Management) or SOST (Send Requests).
  Integration with Telephony Systems: Understand how SAP integrates with external telephony systems, as issues may arise from the telephony provider's side as well.
  
  By following these steps, you should be able to identify and resolve the ECICC003 error in your SAP system.