How To Fix ECICC003 - Telephone number saved for automatic caller recognition (ANI)

ECICC003 - Overview

• Message type: E = Error

• Message class: ECICC - CIC Components

• Message number: 003

• Message text: Telephone number saved for automatic caller recognition (ANI)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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ECICC003 - Details

• The SAP error message ECICC003 typically relates to issues with the configuration of telephone numbers for automatic caller identification (ANI) in the SAP system. This error can occur in scenarios where the system is trying to process incoming calls but encounters problems with the stored telephone number.
  
  Cause:
  
  Invalid Telephone Number Format: The telephone number may not be in the correct format required by the system.
  Missing Configuration: The necessary configuration for automatic caller recognition may not be set up properly in the SAP system.
  Data Inconsistency: There may be inconsistencies in the data stored in the system, such as duplicate entries or incorrect associations.
  System Settings: The settings for the telephony integration may not be correctly configured, leading to issues in recognizing the caller.
  
  
  Solution:
  
  Check Telephone Number Format: Ensure that the telephone number is entered in the correct format as required by the SAP system. This may include checking for country codes, area codes, and